Success Story: Jones Lang LaSalle
Jones Lang LaSalle selected MRI Commercial for its Hong Kong operations. As the foundation business management solution for Jones Lang LaSalle’s operations in Singapore, Tokyo and Korea, this agreement underscores the value MRI provides to the world’s leading real estate management firm by streamlining its business operations, increasing operational efficiencies and enhancing customer service.
Representative of Intuit’s approach to provide industry-specific solutions to its customers, MRI offers technologies and services for handling the critical business and financial operations of real estate property management. Distinct from other solutions marketed to the industry, MRI's tools are designed specifically for real estate and property management companies, and include best practices and features important to a company’s day-to-day operations. Jones Lang LaSalle Hong Kong will use MRI Commercial for tenancy management, accounts receivable, accounts payable, general ledger and executive management reporting.
“Jones Lang LaSalle was looking for an enterprise technology provider that understood our business environment,” said James Wong, international director, head of management services, Asia. “MRI stood out from other solutions providers because its offering combines industry-specific features and services with a global presence to support our business. Also, MRI has broad experience with other Jones Lang LaSalle offices in Asia.”
“MRI is committed to providing clients with world-class quality products and services,” said Stephen Wilson, managing director of MRI Asia. “Extending our relationship with Jones Lang LaSalle is an exciting opportunity for us to demonstrate the power and flexibility of our solutions to meet the ever-changing business needs of our real estate and property management clients.”
"This new client absolutely confirms the integrity of the solutions we deliver to the international property management industry," said Robert Ballou, president of MRI "In addition, the solutions we provide to our markets can go well beyond what we provide today, as client expectations evolve.
MRI Improves Customer Service for Global Real Estate Management Firm
Prior to this agreement, Jones Lang LaSalle Hong Kong relied on a patchwork of systems and software solutions to handle operational functions. MRI offers a single, integrated system that provides Jones Lang LaSalle associates real-time access to their business data and is accessible from almost anywhere at anytime using the latest software technology available.
MRI's advanced reporting and analytical tools, combined with real-time data access, enable Jones Lang LaSalle to improve forecasting and budgeting as well as enhance customer service. Also, the flexible design of the MRI Commercial solution will have positive implications for customer service because it helps eliminate the trade-offs multinational companies like Jones Lang LaSalle often have to make between local business needs and corporate policies. MRI Commercial can be customized to account for the regional business requirements but still comply with the company’s international standards and best practices. Additionally, Jones Lang LaSalle will benefit from the dedicated team of real estate experts, with over 30 years experience, who are focused on providing tailored solutions for clients in Asia.
The Value of Intuit
Being an Intuit company gives MRI the capabilities and advantages to be the best-positioned solutions provider worldwide said Ballou. “The value of Intuit’s leadership model really drives how we build our business. It offers us a wonderful set of tools that we can utilize around best practices process excellence, and portable technologies that allow us to better differentiate MRI as a leader.”
Intuit’s financial strength also allows MRI to invest for the long-term, he said. “We can plan where we want to be two or three years from now, and that’s a unique advantage in this industry, given that many companies are small, privately held, and don’t have the same type of resources.”
Asian Expansion
Those corporate strengths will help MRI expand in Asia, an area increasingly enticing to real estate buyers, said Stephen Wilson, general manager of Intuit Asia.
A native of New Zealand, Wilson has been in his current position for more than six years. He set up MRI's office in Singapore in 1997 to establish and develop a presence for the company, which had no clients or alliances in the region at the time. “We were considered true pioneers in the industry,” he said.
Now MRI also has another office in Hong Kong, and strategic sales and marketing alliances in Korea and Japan. Clients now include Morgan Stanley, GMAC, CB Richard Ellis, LaSalle Investment Management and Prudential. Wilson said MRI will focus on developing more client relationships in those countries, and expand to other Asian countries within the next two years.
About Jones Lang LaSalle
Jones Lang LaSalle is the world’s leading real estate services and investment management firm, operating across more than 100 markets around the globe. The company provides comprehensive integrated expertise, including management services, implementation services and investment management services on a local, regional and global level to owners, occupiers and investors. Jones Lang LaSalle is also the industry leader in property and corporate facility management services, with a portfolio of approximately 735 million square feet (68 million square meters) under management worldwide. LaSalle Investment Management, the company’s investment management business, is one of the world’s largest and most diverse real estate investment management firms, with approximately US$21 billion of assets under management. For more information, visit www.joneslanglasalle.com.
Jones Lang LaSalle has over 45 years of experience in Asia Pacific. The company has an established presence in the Asia Pacific region with operations in 24 markets and a total staff strength of over 1800.
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